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1. What should I do if I couldn't find the items I want on the website?
if you cant find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can contact our Live Chat, YoursDress staffs will be glad to help you locate the item you are looking for.
2. How do I start if I’m new to yoursdress.com
if you are new to YoursDress, we suggest that you read our guide, which teaches you how to find and buy items on our website. Also if you have any problem, you can contact our live chat, our customer support will glad to help you.
3. How do I change my email address?
if you want to change the information, you can login your YoursDress account, and you can change it on this page.
4. How do I choose the specifications of the item I want?
The best way is contact our live chat to offer us your information. Also when you want to checkout, please go to your shopping cart and find the “add remark” button. You can leave a message for the us if you have specific requests regarding an item such as size, color, ect. After we receiving your order, we will call you or email you to verify your information.
5. What is processing time?
The processing time is the time for YoursDress to prepare the items for shippment. Start from when we get the payment for the order to when YoursDress ships the merchandise out.
In addition, there are different processing times for different items depending on product category and volume. You can check the shipping details on the page Shipping & Returns.
6. How do I place an order?
Place an order on yoursdress.com is easy and quick. Please just as the following steps:
Find items you want
Add to Shopping Cart
Enter personal details
Review and submit order
7. How do I remove an item from the cart?
You should go to your shopping cart and find the item you don't want to buy. Please click the “remove” button on the page. That item will be removed from your shopping cart.
8. How do I check my order status?
As the following the form, you can easy find the link of the carrier. When we start ship your item, we will send you an email including the track No., you can track your order with it.
Shipping Methods Tracking Website
DHL > http://www.dhl.com
THT > http://www.tnt.com
FedEx > http://www.fedex.com
ups > http://www.ups.com
9. How do I complete an order?
if you are satisfactory with the item you have purchased, you just need check out. Your order will be completed.
10. How do I make a payment?
Paying with credit card
11. Why does my credit card payment fail?
Payment by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble with making a payment via credit card, you may contact your card-issuing bank.
12. Who pays the transfer fee for offline payments?
Buyer is responsible for fees charged by bank or post office for the remittance operation for offline payment such as Western Union.
13. When will I receive my items after I place an order?
fter you paying for your order, we will send you an email with a tracking No., you can check your order with the number on carrier’s website, such as DHL, UPS, TNT.
Also when you make an order, you can get the estimate information for delivery time.
14. If custom duties are incurred, who is responsible?
Buyers have to responsible for any custom duty fees. How the import duty will be charged depends on each country’s custom policies.
15. What happens if the tracking number is invalid?
The tracking information normally appears after 1-2 days. If you cannot find a a tracking number after a long time, you can contact our live chat to have a check.
16.What could cause an invalid tracking code?
The shipping company hasn't updated the recent delivery information to their website.
The tracking code was not correct.
The parcel has been delivered a long time ago. Some shipping companies will renmove the tracking code history.
17.After I received my item, I found it was damaged. How should I resolve the problem?
If the item were damaged during shipping, you can claim the compensation from the shipping company or reject to sigh the packet.
If the item itself is defective, you should take photos or video for the item, then contact YoursDress to solve the problem.